FAQ

SHIPPING & CUSTOMS

Where are you shipping from?

To offer cost-effective shipping rates to our customers worldwide, we ship from warehouses located in the USA, China, and Europe.

How long will it take to deliver my parcel(s)?

This strongly depends on the place where you live and which shipping method you choose. Please see our Shipping page for more information.

My parcel hasn't arrived yet!

Due to ongoing Covid-19 pandemic, some orders might take longer than usual, but please don't worry. Your parcel is on its way for sure! If you haven't received the parcel after 30 days from placing the order please contact us. Our customer service team will be able to check the status of your order.

My tracking number is not working.

Please double-check in your order summary if you have chosen tracking option. Free standard shipping does not include tracking. If you have purchased upgraded shipping method, please allow a couple of working days for the updates.

How can I check the status of my order?

You will receive an email notification with updates about the status of your order. If you have purchased upgraded shipping method, you can track your parcel. The tracking number will be provided via email.

I have received a delivery confirmation, but I don't have the parcel.

Please double-check with your neighbours and people you share home with, maybe someone has collected if for you. Alternatively please contact your local post office / courier to find the package.

I messed up my shipping address, what should I do?

Reach out to us at support@pawsomespot.com immediately regarding the error. Please provide your email, full name and correct shipping address, we will update the shipping details for you. Please note that, once the parcel is shipped out we are not able to make any changes.

GENERAL

How can I contact support?

You can simply email us at support@pawsomespot.com, or filling up contact form over here.

What payment methods do you accept?

We accept all major credit cards (VISA, Mastercard, Amex) and PayPal payments.

RETURNS & REFUNDS

I have changed my mind, can I cancel the order?

Yes, you have the right to cancel the order within 24 hours from placing the order. If the parcel is shipped out already, you would need to wait until it arrives and send it back to us for a refund.

I don’t like my item, can I return it?

If you are not happy with your purchase and wish to return an item you have all rights to do so. For more information go to refund policy here.

My item arrived damaged/incorrect. Can I return it?

Damaged or incorrect items can be exchanged or refunded. Please email pawsomespot12@gmail.com, to get a new item or a full refund. In some cases, you may be required to include a video or photo of the defective product for proof in order to refund or replace the product.

How long does it take to get a refund?

Refunds might take up to 14 working days, depending on the system you used to pay with.

 

Based on 1121 reviews
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(1)

The buckle got broken(the hook was removed from the strap) after 1st use! I don’t know if we can exchange or return, seems it was shipped directly from China and can’t find where and how to initiate the return since it was bought from Insta AD…it is pain and was not cheap at all..

Excellent product and in the expected time

B
Pawsome Calming Bear
Bridget Cummings

Good quality happy with my purchase

Great Jacket!

This jacket is great! I love how the harness is attached. It makes it so easy to put on my dog while being very secure. It is also very warm and protective from the elements. My suggestion is to contact customer service with your dogs measurements so you get the correct size. 👏🏻👏🏻

Great doggie jacket!

This jacket is warm and keeps my pup dry and the attached harness is sturdy and makes using the jacket so easy since it’s already set up on the outside-no having to find the harness through a hole on the jacket like previous ones we’ve used.

Worth it !!

have 3 larger dogs who love this water toy. It is extremely durable !! We have had it almost for 1 month and it is still 100 %

Just great.

T
Pawsome Calming Bear
Talia Greenholt

Fast shipping good product very calm

D
PAWSOME POOL™ - SPLASH PAD
Dillan Pfannerstill

This very nice thank you

A
Pawsome Calming Bear
Alize Hettinger

Good Product

G
PAWSOME POOL™ - SPLASH PAD
Guillermo McClure

Wow, the shipping was super fast! My dogs absolutely love their new PawsomePool and couldn't wait to jump in! Thank you so much for providing such a great product and excellent service!

I love it.

C
Pawsome Calming Bear
Chanelle Crist

Perfect

We Did not even receive it at time this review was sent . Jacket is now received (11 days later ) and it is too small so will be requesting a refund
Delivery time was too long will be ordering another dog jacket

Super cute!

Easy to use, just screw in a water hose and go. My kids and dogs loved it! Thicker material, lasted through the dogs nails!

C
Pawsome Calming Bear
Concepcion Luettgen

Good quality and corresponds to the photos.

D
Pawsome Calming Bear
Dereck Swift

Very good product, congratulations👏

S
Pawsome Calming Bear
Sally Schroeder

very cute.have put batteries in yet

T
Pawsome Calming Bear
Tremayne Price

the best

Nice, just a pity that you can't turn the sound down.

A
Pawsome Calming Bear
Alessandra Rohan

Super niedlich🥰😍

Very well made harness coat!

My 28 pound Cavalier King Charles Spaniel could not fit into the size 3X or he was sent a size 4X which fits him perfectly. There was no charge and we gave the 3X to Ruby, a small Australian labradoodle. Both are very handsome!

Pawsome™ 3 in 1 Jacket

D
Pawsome Calming Bear
Dion Stiedemann

Goes without problems. gladly again